FAQ | Frequently Asked Questions

Yes. We offer free shipping on all orders delivered to physical street addresses within the contiguous United States. No minimum order is required.

We ship to physical street addresses within the contiguous U.S. (48 states). We do not ship to Alaska, Hawaii, APO/FPO addresses, U.S. territories, international destinations, or P.O. Boxes.

Orders are generally processed within 1–3 business days after payment confirmation. Delivery typically takes another 5–7 business days. These times are estimates and may vary because of carrier schedules, weather, or other circumstances.

Orders ship via FedEx or UPS. We will email you a tracking number after your order ships. Some larger items may arrive in multiple boxes and the boxes may be delivered on different days.

Please contact us within 24 hours of placing your order if you need to change the shipping address or request a cancellation. Once an order has entered the shipping process, we cannot guarantee that changes will be possible.

Email eira@ikaslandi.com within 48 hours of delivery. Include your order information and clear photos of both the damaged item and the outer packaging. Keep the item and all packaging while we review the issue.

Eligible items may be returned within 30 days of purchase. The item must be unused and unassembled, with the original packaging intact and no signs of wear or modification. Please review our Return & Exchange Policy for full details.

Email eira@ikaslandi.com with your order number, the reason for the return, and photos when applicable. Refunds are processed to the original payment method after the returned item has been received and inspected.

Customers are responsible for return shipping costs on non-defective items. If an item is defective, incorrect, missing, or damaged in transit, contact us promptly so our team can review the issue and provide the appropriate next steps.

Exchanges are available for defective or transit-damaged items only. Please contact our support team with your order number and photos so we can help.

Our products include a 180-day warranty from delivery covering manufacturing defects. The warranty does not cover misuse, improper care, or normal wear.

Email eira@ikaslandi.com with your order number, a description of the issue, and clear photos. Our team will review the information and guide you through the next steps.

First check around your property and with neighbors. If the carrier confirms that the shipment was lost or misdelivered, contact us immediately and we will help with the carrier claim and work toward a solution.

Assembly requirements vary by item, so please review the information on the individual product page. Standard delivery is to the front door or ground-floor lobby; inside delivery and assembly are not included.

Yes. Variations in grain, color, knots, and texture are natural characteristics of solid wood and are not defects. Minor expansion or contraction may occur with changes in temperature or humidity, and product dimensions may vary by approximately ±1 inch.

Please make sure your doorways, hallways, stairways, and elevators can accommodate the item before ordering. Packaging can be larger than the product itself, so allow extra clearance and retain all original packaging until the item has been fully inspected.

Use a soft, dry or slightly damp cloth for routine cleaning. Avoid abrasive cleaners, harsh chemicals, prolonged direct sunlight, and extreme humidity. Follow any product-specific care instructions supplied with your furniture.