Kaslandi | Return & Exchange Policy

Return Policy

We want you to be satisfied with your purchase! If for any reason you're not, we offer a 30-day hassle-free return policy.

Eligibility for Returns:

To qualify for a return, the following conditions must be met:

• Unused and unassembled items
• Original condition with all original packaging
• No signs of wear, installation, or modification
• Items must be returned within 30 days from the purchase date

Return Shipping Fees:

For non-defective returns, customers are responsible for return shipping fees.

Please contact us by email after shipping the item back, and provide the following:

• Order number
• Reason for return
• Photos (if applicable)

Once we receive and inspect the returned item, and confirm your cancellation request, we will process a refund.

Solid Wood Disclaimer (Important)

Solid wood is a natural material, and its unique characteristics are part of its charm! Please note the following:

• Natural Variations: Wood grain, color, knots, texture, and natural markings are normal and not considered defects.
• Minor Dimensional Changes: Variations of up to ±1 inch can occur due to manual measurements and production processes.
• Environmental Changes: Temperature and humidity can cause natural wood expansion or contraction, which is not a product defect and does not affect functionality.

These natural properties ensure your product is one-of-a-kind!

Defective, Incorrect, or Missing Items

If you receive a defective, incorrect, or missing item, please contact us within 2–3 days of delivery.

For faster resolution, please include:

• Order number
• Contact information
• Clear photos of the issue

Keep all items and packaging until your claim is resolved. If the replacement is out of stock or on backorder, we will notify you of the estimated availability or offer an alternative solution.

180-Day Replacement / Repair Warranty

We offer a 180-day replacement or repair warranty for eligible products, starting from the date of delivery.

This warranty covers manufacturing defects and does not cover damage caused by:

• Misuse
• Improper care
• Normal wear and tear

To make a warranty claim, please contact us within 180 days of delivery with your order number and photos of the issue.

Return Process

To initiate a return:

• Provide proof of purchase or order confirmation.
• Do not send returns directly to the manufacturer.
• Unauthorized returns may be refused.

Once we receive the returned item and confirm the cancellation, we will process your refund.

Partial Refunds

Partial refunds may apply if:

• Items are returned in non-original condition
• Items show signs of use, assembly, or damage not caused by our error
• Returns are made outside the eligible return period

Refund Process

After we receive and inspect the returned item, we will email you the refund status. If approved, your refund will be processed and applied to the original payment method. Processing times depend on your payment provider.

Late or Missing Refunds

If you haven’t received your refund, please:

• Check your bank account.
• Contact your credit card provider or bank (there may be processing delays).
• If the issue persists, please contact us at: eira@ikaslandi.com with your order number.

Exchange Policy

We offer exchanges only for defective or damaged items. If your item was damaged during transit or is defective, please contact us at: eira@ikaslandi.com

Gift Orders

If the item was a gift:

• Returns will be issued as store credit.
• Once the returned item is received and inspected, we will send you a gift certificate for the return value.
• Refunds for non-gift orders will be issued to the original purchaser.

Contact Us

If you have any questions or need assistance with your return or exchange, please reach out to our customer support team at:

Email：eira@ikaslandi.com